THE PRICING AUTOMATION COMPANY

Author: Niko

Sniffie engineering fixing availability issues.

[RESOLVED] – Sniffie engineering fixing Sniffie app availability issues

We have fixed an issue related to Sniffie app unavailability in 41 minutes since reports were relayed to our engineering team. We apologize for inconvenience this may have caused to any of our users. You can find the timeline of the issue resolution and a postmortem report below. 8.55am EEST: First reports of possible outage…
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Sniffie performing maintenece

[RESOLVED] Tech Team Solving Possible Decreased Write Times in Storage Pods

The decreased write times in certain storage pods is solved. The issue was solved in 41 minutes after the initial notice. The service is now fully working for everyone. 6.25am EET: First reports of possible issues with decreased write times relayed to Sniffie engineering. We apologize for this incident. 6.37am EET: After an in-depth investigation,…
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We are performing database maintenance this weekend.

Scheduled database maintenance 31.1.-2.2.2020

We are going to do some database maintenance tasks during the upcoming weekend. Maintenance starts on Friday 1.1.2020 at 6pm EST and ends on Sunday 2.2.2020 by 11.59pm EST. No service interruptions are expected, but some slowdowns may occur at times. We we will keep you posted on this next weekend. Have a nice week!

Sniffie performing maintenece

Scheduled App Load Balancer Maintenance This Weekend (23.-24.11.2019)

We are performing Sniffie app load balancer maintenance and enhancement during the upcoming weekend. Minor (less than 60s in length) app availability interruptions for certain accounts may occur during this maintenance window. We apologize for the inconvenience.

Sniffie performing maintenece

Investigating possible availability issues [RESOLVED]

Sniffie engineering is currently investigating decreased availability of Sniffie service. Logging in to Sniffie app may not work properly during this time. We apologize for the incident and hope to resolve this incident soon. Read details below. 16.11.2019 15.01 UTC: First reports of decreased availability received by Sniffie engineering.16.11.2019 16.18 UTC: Cause has been identified,…
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Sniffie performing maintenece

Investigating Possible Network Routing Issues in Sniffie App [RESOLVED]

We are currently investigating possible network routing issues in Sniffie App. We will update this post as investigation progresses. 10.28 EEST: First reports of an increase in network routing failures relayed to Sniffie engineers via our automated error monitoring system. 11.31 EEST: A possible cause has been identified and a fix has been implemented. We…
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Sniffie performing maintenece

Investigating Possible Issues with Sniffie App Load Balancer [RESOLVED]

Sniffie engineering is investigating possible issues with Sniffie App load balancer. If you experience any issues, please reload the Sniffie app in your browser. We are sorry for the inconvenience. 14.43pm EEST: First reports of possible issues reported to Sniffie Engineering. 15.13pm EEST: This issue has been resolved by changing one of the load balancer…
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Database Maintenance in Progress (July 2019) [COMPLETED]

As was previously informed, we are performing regular database maintenance in our storage pods. No disruptions of service are expected at all. We will update this post when the maintenance has been completed. UPDATE 11.15am EEST: The maintenance has been completed. Have a nice weekend!

Investigating Slow Database Writes in One Storage Pod [RESOLVED]

For the past ~48 hours, write speeds in one of the storage pods have been degraded at times. Sniffie engineering is actively investigating the issue. We will update this post once the issue has been fully resolved. 10.54am EEST: The issue has been resolved. We apologize for the inconvenience if you experienced degraded performance at…
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Scheduled Database Maintenance During July 12 – July 13 2019

We are performing database maintenance in all storage pods between July 12 8pm (EEST) and July 13 8pm (EEST). No disruptions are expected in any parts of Sniffie service.