Some sniffs may not be extracted on schedule [RESOLVED]
There may be an issue affecting the scheduling of some data extractions tonight. Sniffie engineering has identified the root cause for this behavior. A fix will be deployed as soon as possible. We apologize for the inconvenience if your data extractions are affected. We will update this post with more information as the situation progresses.
10.4.2019 11.04pm EEST: A possible issue affecting some scheduling in data extractions has been identified.
10.4.2019 11.21pm EEST: A cause for this behaviour has been identified.
10.4.2019 11.54pm EEST: Initial fixes have been rolled out, their behaviour is now being monitored.
11.4.2019 05.05am EEST: All scheduling systems are reporting normal status.
The cause for the outage was a temporary outage in one our cloud data centers. We remedied the situation by bringing another geolocation online as the reports were appearing. This should be automatic, but for some reason the automatic changing between geolocations failed and our engineering has now fixed this situation.