Category: Tech

Sniffie engineering fixing availability issues.

[RESOLVED] – Sniffie engineering fixing Sniffie app availability issues

We have fixed an issue related to Sniffie app unavailability in 41 minutes since reports were relayed to our engineering team. We apologize for inconvenience this may have caused to any of our users. You can find the timeline of the issue resolution and a postmortem report below. 8.55am EEST: First reports of possible outage…
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Sniffie´s SAMPO

Meet SAMPO – Sniffie’s AI pricing solution


Sniffie performing maintenece

Scheduled App Load Balancer Maintenance This Weekend (23.-24.11.2019)

We are performing Sniffie app load balancer maintenance and enhancement during the upcoming weekend. Minor (less than 60s in length) app availability interruptions for certain accounts may occur during this maintenance window. We apologize for the inconvenience.

Sniffie performing maintenece

Investigating possible availability issues [RESOLVED]

Sniffie engineering is currently investigating decreased availability of Sniffie service. Logging in to Sniffie app may not work properly during this time. We apologize for the incident and hope to resolve this incident soon. Read details below. 16.11.2019 15.01 UTC: First reports of decreased availability received by Sniffie engineering.16.11.2019 16.18 UTC: Cause has been identified,…
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Sniffie performing maintenece

Investigating Possible Network Routing Issues in Sniffie App [RESOLVED]

We are currently investigating possible network routing issues in Sniffie App. We will update this post as investigation progresses. 10.28 EEST: First reports of an increase in network routing failures relayed to Sniffie engineers via our automated error monitoring system. 11.31 EEST: A possible cause has been identified and a fix has been implemented. We…
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Database Maintenance in Progress (July 2019) [COMPLETED]

As was previously informed, we are performing regular database maintenance in our storage pods. No disruptions of service are expected at all. We will update this post when the maintenance has been completed. UPDATE 11.15am EEST: The maintenance has been completed. Have a nice weekend!

Investigating Slow Database Writes in One Storage Pod [RESOLVED]

For the past ~48 hours, write speeds in one of the storage pods have been degraded at times. Sniffie engineering is actively investigating the issue. We will update this post once the issue has been fully resolved. 10.54am EEST: The issue has been resolved. We apologize for the inconvenience if you experienced degraded performance at…
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Scheduled Database Maintenance During July 12 – July 13 2019

We are performing database maintenance in all storage pods between July 12 8pm (EEST) and July 13 8pm (EEST). No disruptions are expected in any parts of Sniffie service.

Some storage pods are experiencing networking issues [RESOLVED]

We are currently investigating a networking issues in some of our storage pods. We apologize for the inconvenience. 16.59 EEST: A networking issue with storage pods was noticed by our automated processes. 17.02 EEST: Issue has been resolved. We continue to monitor the situation. We apologize for the inconvenience.

Testing is just about listening

Next week will be a big week for us. Finally we are rolling out of beta phase. For some this is an anticipated outcome, for some it’s a time to get to know Sniffie Aada, as we will turn current beta into legacy mode. For what we have worked on in last 12 months is…
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